mk99 Frequently Asked Questions

Each player may open only one account at mk99. Opening additional accounts violates our terms and conditions, and can result in forfeiture of bonuses as well as account closure. If you are a different person from a family member, you may contact us to discuss the situation, but sharing the same device, IP address, or payment account may trigger a review.

After logging in, you can update some personal details yourself in the "Profile" section. However, to change key information such as your name or phone number, you must contact our support team via 24/7 Live Chat. We recommend registering with accurate information, as incorrect details can cause problems when withdrawing funds.

A strong password must include uppercase letters, lowercase letters, numbers, and special characters, and be at least 8 characters long. Avoid using dates of birth or simple sequences like "123456". Do not use the same password across different websites. No mk99 staff member will ever ask for your password — do not share it with anyone who asks.

On the login page, click "Forgot your password?" and reset it using your registered phone number or email. If you do not receive the instructions, contact our support team via 24/7 Live Chat. Our team can assist in Myanmar language with any account recovery.

When some players switch to a new phone, the old browser cache is gone, which can trigger an additional verification step at login. An OTP or confirmation code will be sent to your registered phone number. If you do not receive the code, check your phone number first, and if the issue persists, contact Live Chat. Make sure you have your username and password saved before logging in on a new browser.

If a game pauses due to a lost connection, your session data is saved on the server, so no information is lost when you reconnect. In slots, any interrupted spin can be resumed, and in live games you can rejoin the same table. If you have concerns about a specific loss, you can reach out via Live Chat.

Clearing old browser cache and cookies often fixes slow loading. In Chrome, go to Settings → Privacy and Security → Clear browsing data → Cache. Then try opening mk99 again. If the problem continues, try switching to a stronger WiFi connection or a SIM with more data.

You can access mk99 directly through your phone browser (Chrome, Firefox, Safari) without downloading any app. The site is built to work on mobile, so the experience is just as smooth as on a desktop. If you find an mk99 app on the Play Store or App Store, avoid it — it may not be official.

On Android Chrome — tap the menu (⋮) and select "Add to Home screen". On iPhone Safari — tap the Share icon and select "Add to Home Screen". This lets you place mk99 on your Home Screen like an app, so next time you can open it in one tap without typing the URL.

Dragon Tiger is a card game where you decide whether the Dragon side or the Tiger side will have the higher card. One card is dealt to each side, and the side with the higher card wins. Players can bet on Dragon winning, Tiger winning, or a Tie. It is simple and fast, which makes it one of the popular games in Live Casino.

In Live Dealer games, a real human dealer deals cards or spins the roulette wheel via live video streaming. Players can watch the action in real time, place bets, and chat with the dealer. It delivers a more authentic casino experience than standard RNG games.

In Roulette, players place bets on a number, a group of numbers, red/black, or any section before the dealer spins the ball. If the ball lands on your chosen section, you win. A Straight bet (single number) pays the highest odds. There are different versions, including European and American.

You can access mk99's Live Casino through your mobile browser and enjoy clear, smooth video streaming. Make sure you have at least a 4G or WiFi connection. The Live Table layout is optimized for mobile, so placing bets is easy.

Signs of problem gambling include: finding it hard to control how much you spend over a short period, continuing to play to chase losses, neglecting personal responsibilities while gambling, or hiding the fact that you're gambling. If you notice these signs, setting limits on your playing time and spending is the best first step.

Players can request a Cooling-Off period to take a short break from gambling, or apply for Self-Exclusion (a longer-term block) through our support team. These options are designed for your well-being and can be arranged via 24/7 Live Chat.

For problem gambling support in Myanmar, the Department of Social Welfare (DSWD) and a number of medical school hospitals can provide assistance. Opening up to a family member or friend is also a positive first step. You can also read more on mk99's Responsible Gaming page.

You can request a Deposit Limit through our 24/7 Live Chat to help manage your budget. If a local restriction is in place, limits can be applied directly through the deposit system. Treat gambling as entertainment with a planned spend in mind.

mk99 is a platform for players aged 21+ only. Date of birth is verified at registration, and accounts belonging to players under 21 will be closed. Parents and guardians should use Parental Controls to prevent underage access.

The minimum deposit at mk99 is 3,000 Ks regardless of which payment method you use. KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer all share the same minimum of 3,000 Ks.

mk99 does not charge any deposit fees. However, payment providers such as KBZPay and Wave Money may apply their own standard transfer fees according to their individual policies. Check the amount shown before you complete your deposit.

Log in to mk99, go to the "Deposit" section, and select Wave Money. Transfer your amount from your Wave Money app to the account number shown, then upload your transfer receipt or enter the reference number. Once confirmed, the value will be added to your mk99 balance.

mk99 offers 5 deposit methods — KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. All of Myanmar's popular digital wallets are supported, so players can choose whichever method suits them.

Deposit processing usually takes a few minutes, but may take longer on days when bank servers are busy. Make sure your transfer receipt was uploaded correctly and check that the reference number is accurate. If it still doesn't appear after 30 minutes, attach your transfer slip and contact our support team via Live Chat — we'll sort it out as quickly as possible.