mk99 Privacy Policy
This page gives you the full details on how mk99 collects, uses, and protects your personal data.
This Privacy Policy applies to all players using the mk99 platform. By registering an account, making deposits or withdrawals, playing games, or using any of our services, you are considered to have accepted the terms in this policy. If you do not agree with this policy, please stop using our services.
1. Information We Collect
1.1 Information You Provide
When you register an account on mk99, play games, or contact us, we may collect the following information —
- Full name (first name and family name)
- Date of birth — to verify you are 21+
- Phone number or email address
- Payment-related information (KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer accounts)
- Any information you voluntarily provide when using our services
1.2 Automatically Collected Information
When you use the website or mobile platform, certain technical information is recorded automatically —
- IP address and network information
- Browser type, device model, and OS version
- Pages visited, navigation path, and time spent
- Data from cookies and similar tracking technologies
- Gaming history and payment records
2. How We Use Your Information
Collected personal data is used only for the following purposes —
Account management
Used to create, verify, and maintain your account. This information also helps protect the security of your login.
Financial transactions
Used to securely process deposits, withdrawals, and transfers, and to carry out checks to prevent fraudulent activity.
Service improvement
Data analysis is used to improve the platform's games, performance, and player experience.
Legal compliance
Personal data must be processed when required to comply with applicable laws, regulations and obligations. This includes law enforcement requests.
Customer Support
Information provided when players contact us through 24/7 Live Chat and Email is used to resolve their issues.
Responsible Gaming
We monitor playing patterns and spending to identify at-risk players early and provide Responsible Gaming services.
3. Cookies and Tracking Technologies
What Are Cookies
Cookies are small data files stored in your browser that help the website run smoothly. mk99 uses the following types of cookies —
- Essential Cookies — required for login sessions and security
- Functional Cookies — remember your chosen language and regional preferences
- Analytics Cookies — collected to understand how the platform is used
How to Control Cookies
You can disable cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working normally.
4. Data Sharing and Disclosure
mk99 does not sell or rent your personal data to third parties. However, it may be shared in limited circumstances as described below —
Service Providers
Only strategic partners such as payment processing companies (KBZPay, Wave Money, AYA Pay, CB Pay) and IT service providers — they may only handle data for the purposes we instruct.
Legal Requests
If data disclosure is legally required due to a court order or official investigation, data will be disclosed in accordance with the law.
Change of Business Ownership
In the event of a merger, acquisition or transfer of ownership, player data may be shared with prior notice as stated in this policy.
5. Data Security Measures
Technical Safeguards
mk99 uses the following technical measures to protect your data —
- SSL / TLS encryption — all data transfers are encrypted
- Firewalls and access control systems
- Encrypted storage for financial data
- Regular security audits and vulnerability assessments
Organisational Safeguards
Staff with access to data undergo strict screening and are required to complete privacy awareness training. Data access is restricted under a "need to know" policy.
Data Breach Response
In the event of a data breach, affected players will be notified immediately and protective measures will be put in place without delay.
6. Data Retention Period
Account Data
Data will be retained for as long as your account remains active. After account closure, data may be kept for a period necessary to meet legal data retention obligations.
Financial Records
Payment records, deposit and withdrawal history, and game history are retained in full in accordance with legal requirements.
Deletion Requests
You may request deletion of data that is not subject to legal compliance obligations. Contact us by email at [email protected].
7. Player Rights
Every player with an account at mk99 has the following rights regarding their personal data —
Right of Access
You have the right to view and obtain a copy of the personal data mk99 holds about you.
Right to Rectification
If your data is incorrect, you may request that it be corrected.
Right to Erasure
You may request deletion of data that is not involved in any legal proceedings.
Right to Portability
You may request that your data be transferred to you in a structured format.
Right to Object
You may object to unwanted marketing or data profiling.
Right to Restrict Processing
You may restrict data processing you do not agree with by stating specific reasons.
How to Exercise Your Rights
To exercise any of the rights listed above, please contact us at [email protected] or reach us anytime via 24/7 Live Chat. We will resolve your request as quickly as possible and will explain clearly if there are any legal restrictions that apply.
8. Protection of Minors
21+ Policy
mk99 is a platform open to users aged 21 and above only. If we become aware that personal data of a person under 21 has been collected, we will delete it immediately and close the account in question. Parents or guardians may report this to us at [email protected].
9. External Links and Third Parties
External Websites
The mk99 platform may contain links to external websites. mk99 is not responsible for the privacy policies or data practices of those external sites. We advise you to read the privacy policy of any external site you visit independently.
Payment Service Providers
Payment service providers such as KBZPay, Wave Money, AYA Pay, and CB Pay have their own privacy policies. mk99 does not have direct control over the data they collect within the scope of the services they provide.
10. Policy Updates and Notifications
Policy Changes
mk99 may update this privacy policy from time to time. For significant changes, we will notify players in advance via email or through a notice on the platform.
Continued Use
If you continue to use the platform after a policy update is published, you will be considered to have accepted the revised policy. If you do not agree, you must stop using the platform and may contact [email protected] to request deletion of your data.
11. Contact Information
Contact Us for Privacy Matters
For any questions, requests, or complaints regarding this privacy policy, please contact the mk99 support team —
- Email: [email protected]
- 24/7 Live Chat — contact us directly on the platform
All requests relating to player data will be handled as quickly as possible, and we always provide support in Myanmar language.
Privacy Protection FAQ
- To maintain your login session
- To improve how the platform works for you
- To remember your preferences